This frequently involves amplifying the most minor of complaints right out of proportion.
Rather, he or she will have suffered a recent personal strain and, without anybody else to vent to, will turn to taking their grievance out on your staff.
More often than not, this type of caller will have no legitimate grievance against your enterprise. In addition, we also supply a list of words we recommend using and helpful advice from our readers for how to deal with angry customers. Here, we present our analysis of the four main irate customer personality types and our list of suggested phrases for tackling these most difficult of characters.
When it comes to calming angry or irate customers, a skilful use of language by your agents could be very important.